Terms of Sale & Terms of Use

Terms of Sale

1. Purpose

These Terms of Sale govern the sale and provision of VPS by Hostynet. Any order implies unreserved acceptance of these terms (Articles 1101 et seq. of the French Civil Code).

Pre-contractual information (B2C)

In accordance with Art. L111-1 et seq. of the French Consumer Code, consumer Clients receive the following information before any commitment: seller identity and contact details, main characteristics of the service, total price including tax, duration and conditions of performance, withdrawal conditions and legal guarantees.

2. Services and pricing

Hostynet offers 4 types of VPS. All prices include VAT where applicable.

VPS	CPU (Threads)	RAM (GB)	Storage (GB)	Bandwidth (Mbps)
VPS-1	2	4	30	100
VPS-2	4	6	50	200
VPS-3	8	10	70	300
VPS-4	12	16	90	500

3. Order, instant activation and payment

Orders exclusively via https://hostynet.fr.
Immediate payment required. The VPS is activated automatically after payment, typically within 120 seconds.
Mandatory checkbox: "I request immediate activation of the service and acknowledge waiving my legal 14-day withdrawal right in accordance with Article L221-28, 1° of the French Consumer Code."
Automatic renewal unless cancelled 7 days before the due date.
VPS suspension after 3 days of late payment, permanent deletion after 3 additional days.

4. Duration and commitment

Billing periods: monthly, quarterly, semi-annual, annual. Automatically renewable.

5. Right of withdrawal

The 14-day right of withdrawal does not apply to clients who request immediate activation of the VPS.

6. Consumer mediator

In accordance with Article L612-1 of the French Consumer Code, the client may use the mediator free of charge: CM2C, 14 rue Saint-Jean, 75017 Paris, www.cm2c.net.

7. Deployment, availability and SLA

Hostynet commits to providing the Services with a target monthly availability rate of 99%, calculated per calendar month, excluding exclusion periods defined below. This commitment constitutes a reinforced best-efforts obligation and not an obligation of result.

The following are not included in the availability calculation:

• scheduled or emergency maintenance operations,
• interruptions due to force majeure (Article 1218 of the French Civil Code),
• incidents resulting from misuse, misconfiguration or Client intervention,
• failures from third-party providers (network, transit, DNS, power, carriers),
• cyber attacks, including DDoS or intrusion attempts,
• downtime related to software or hardware updates,
• any event beyond Hostynet's reasonable control.

Monthly availability	Credit applied
< 99% and ≥ 98%	5%
< 98% and ≥ 95%	10%
< 95%	20%

• Credits capped at 20% of the monthly amount of the affected service,
• Applicable only to a future invoice,
• No cash refund,
• Not cumulative with other compensations.

Any credit request must be submitted in writing within seven (7) calendar days following the end of the relevant month. Hostynet's liability is strictly limited to the amount paid for the affected service over the last thirty (30) days. Hostynet shall not be liable for indirect damages such as loss of revenue, data loss, lost profits or reputational harm.

8. Client obligations

• Use the VPS lawfully.
• No spam, crypto-mining, network attacks, malicious content.
• Keep credentials confidential.
• Maintain personal backups.
• Respect technical limitations and network policies.
• Do not share or resell the VPS.

9. Termination for breach

Hostynet may immediately suspend or terminate the service for breach of these Terms.

10. Customer support

Official support via ticket system. Discord is community-only.

Indicative response time: Hostynet aims to respond within 24 business hours. This is indicative and not a contractual commitment.

11. Intellectual property

Software provided remains the property of Hostynet or its partners. Reproduction is prohibited.

12. Data protection / GDPR

Hostynet processes personal data in compliance with Regulation (EU) 2016/679 (GDPR).
DPO contact: rgpd@hostynet.fr

VPS access (managed services / premium support)

Under standard service, Hostynet does not access VPS content or Client admin credentials.

For managed services / premium support, Hostynet may intervene on the VPS only upon Client request and consent, via the ticket system or other written means. Required access must be provided by the Client as temporary credentials.

Technical sub-processors (summary)

Hostynet may use providers strictly necessary for service delivery (network connectivity, IP addressing, domain name, payment processing). The up-to-date list is published in the Privacy Policy.

Data retention (summary)

Hostynet may retain technical and security logs for a maximum of 12 months. Service-related data is deleted within 30 days after end of service, unless required by law or prior restitution request from the Client.

13. Free trial offer (24 hours)

Hostynet may offer a free 24-hour trial for certain services (VPS, game servers). The trial gives access to the service under the following conditions:

• Duration: 24 hours from activation.
• No automatic conversion: the trial does not automatically convert into a paid subscription at its end. The service is suspended upon expiry and no charge is applied.
• Limitations: the trial may include technical restrictions (resources, network, features) compared to a paid subscription.
• One trial per client: the free trial is limited to one per account and per service type. Any fraudulent attempt to obtain multiple trials may result in account suspension.
• No right of withdrawal: where the client requests immediate activation of the trial service, the 14-day right of withdrawal does not apply in accordance with Article L221-28, 1° of the French Consumer Code.
• Availability: Hostynet reserves the right to modify, suspend or discontinue the trial offer at any time without notice.

14. Termination and disputes

Renewal cancellation notice: 7 days. VPS suspension after 3 days of non-payment, permanent deletion after 3 additional days.

15. Liability

Liability limited to the amount paid for the affected service.

16. Applicable law and jurisdiction

French law. Jurisdiction: Martigues courts (Tribunal de proximité, Tribunal judiciaire or Commercial Court).